my cart ( item)

You have no items in your shopping cart.

Subtotal: $0.00

WHOLESALE CLOTHING RETURN POLICY

Our goal is to ensure your complete satisfaction with your purchase. If you are dissatisfied with your purchase please follow these policies and guidelines to ensure proper processing.


ALL SALES ARE FINAL. RA’s will be provided ONLY for damage/defects from manufacturer or wrong item shipped by shipper error. Please check merchandise immediately. NO REFUND. Shipping and Handling fees are Non-Refundable, includes all refused and unaccepted packages. Items must be in its original condition (unwashed, unworn,) with the original packaging.

Damaged/Defective items may be returned for store credit or an exchange may be provided (if item is still available for exchange, the item will ship with your NEXT order, shipping costs is the customers responsibility). Please call or e-mail us to notify us within 2 business days from the delivered date of any damaged/defective items. Items must be in its original condition (unwashed, unworn,) with the original packaging.

Please submit via e-mail or fax, 2 pictures of the damage. Picture #1 should show a close-up of the damage and Picture #2 should be of the complete item. Include your invoice #, style #, color, size and how many pieces damaged, and if you would like a credit or exchange.

I was sent a style or color I did not order! Please let us know within 2 business days from the delivered date and we will send you a return label and process a store credit for the wrong item once it has been received. Items must be in its original condition (unwashed, unworn,) with the original packaging. If you would like the correct item shipped, please let us know and we will ship the correct item with your NEXT order (subject to product availability, shipping costs is the customers responsibility). When returning the item, please make sure items are returned in its original condition with original packaging. Items returned outside its original condition / packaging and incomplete packs will not be accepted, no credit will be given and you will have to pay to have items shipped back to you.

We do not accept returns based on reasons other than the two listed above. If you are unsure of our return policy, please contact us directly.

Send all RA inquiries to:
- Email : returns@hourglasslilly.com
- Tel. 213.746.4127